SHIPPING
PRE-ORDERS
Our first collection is available on a pre-order basis.
The estimated production timeframe for each pre-order item is displayed on the individual product page. Please note that this production timeframe begins once your order has been placed and is separate from the shipping time.
For example, if a product has an estimated production time of 2 weeks, your order will be dispatched once production has been completed. Delivery times are then applied after dispatch.
All production estimates are based on working days (Monday–Friday) and exclude weekends and UK public holidays.
While we always aim to meet the estimated production timeframe, occasional delays may occur during exceptionally busy periods or due to circumstances outside of our control. Should this happen, we'll keep you updated via email.
If your order contains both pre-order and in-stock items, your entire order will be dispatched once the pre-order item is ready. If you'd prefer to receive in-stock products sooner, we recommend placing separate orders.
ORDER PROCESSING
Orders are processed Monday to Friday.
Orders placed before 10:00am (GMT) will begin processing on the same working day. Orders placed after 10:00am (GMT) will begin processing on the following working day.
During collection launches, restocks and promotional events, processing times may be slightly longer than usual. We appreciate your patience and will always work to dispatch your order as quickly as possible.
Order Changes
If you place your order after 10:00am (GMT) and wish to amend your order (such as changing your size), you must contact us before 11:59pm (GMT) on the same day your order was placed.
Unfortunately, we are unable to guarantee amendments after this time, or for orders placed before the 10:00am processing cut-off, as these may already be prepared for dispatch.
DELIVERY INFORMATION
Please ensure that all shipping information is accurate before completing your order, including apartment numbers, building names and contact details.
If an order is returned to us due to an incorrect or incomplete address, any additional shipping costs required to resend the parcel will be the responsibility of the customer.
Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.
UK DELIVERY
UK orders are shipped via Royal Mail Tracked services.
Estimated delivery: 1–2 working days after dispatch.
EUROPE
Orders are shipped via Royal Mail International Tracked.
Estimated delivery: 5–7 working days after dispatch.
NORTH & SOUTH AMERICA
Orders are shipped via Royal Mail International Tracked.
Estimated delivery: 7–10 working days after dispatch.
REST OF THE WORLD
(Including Australia, Asia, Africa and the Middle East.)
Orders are shipped via Royal Mail International Tracked.
Estimated delivery: 7–10 working days after dispatch.
INTERNATIONAL DUTIES & TAXES
International orders may be subject to customs duties, import taxes or handling charges imposed by the destination country.
These charges are not included in your order total and remain the responsibility of the customer.
If an order is refused or returned due to unpaid customs charges or an incorrect delivery address, any shipping costs, return fees and customs charges incurred will be deducted from your refund once the parcel has been successfully returned to us.
DELIVERY SUPPORT
Please choose a secure delivery address where someone is available to receive your parcel.
If your parcel is marked as delivered but you haven't received it, we recommend first:
- Checking with neighbours or your building management
- Looking in any designated safe places
- Contacting Royal Mail directly using your tracking information
If you're still unable to locate your parcel after completing these steps, please contact our customer service team. We'll do everything we can to assist you in investigating the shipment with the courier.
Once a parcel has been confirmed as delivered by the courier to the address provided at checkout, responsibility for the parcel passes to the customer.
Thank you for your cooperation.
